Privacy policy

SunPork Group - Cookies and Privacy Policy

This Cookies Policy provides further information with respect to the use of Cookies in the websites of SunPork Group (ABN 11 059 168 786) (SunPork Group) and its affiliates including, for example PIC Australia, SunPork Fresh Foods, Three Aussie Farmers and PAWK (SunPork Entities, SunPork, We, Us, or Our). For information on how we collect, store, and disclose your personal information, please refer to our Privacy Policy, available at: [https://pawk.com.au/policies/privacy-policy#privacy].

1. Last Updated and Changes to this Cookies Policy

This Cookies Policy was last updated on 15 October 2024.

We may update this Cookies Policy from time to time by posting the updated Cookies Policy on our website or by written notification to you.

1. Consent and Disabling Cookies

By visiting our website, using our services, or otherwise interacting with us, you consent to the use of Cookies in accordance with this Cookies Policy.

You may change your browser settings to disable Cookies that are not necessary or to notify you when you receive a new Cookie. However, if you choose to disable Cookies you may not be able to access the full range of services on our website or may experience reduced functionality.

1. What is a Cookie?

Cookies are comprised of small bits of data or code that often include a de-identified or anonymous unique identifier. Websites, apps and other services send this data to your browser (on your computer or mobile device) when you first request a web page and then store the data on your computer so that such websites, apps and other services can access information when you make subsequent requests for pages from that service. Similar technologies, such as pixel tags, and local storage, can perform the same kinds of functions. They are widely used in order to make websites work, or work in a better, more efficient way. For example, they can recognise you and remember important information that will make your use of a website more convenient (e.g., by remembering your user preferences). A description of the types of Cookies and similar technologies that we use are set out below.

1. How do we use Cookies

Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

When a user visits one of SunPork’s websites, our web server will automatically recognise and record the user's IP address (the address that identifies the user's computer on the internet), as well as the date and time of their visit, the pages viewed, and any information downloaded. This data is collected for site analysis and to help us improve our online services. In addition, we may collect non-personal information about users, such as the type of internet browser used or the website from which the user linked to our site. This information is used to assist us in providing an effective service on our website and cannot be used to identify individuals.

To analyse user behaviour on our websites, we use Google Analytics, a tool that employs Cookies to collect standard internet log information and anonymous data on visitor behaviour. The information generated by these Cookies, including your IP address, is sent to Google servers for analysis. We then use this information to assess how visitors use the site and generate statistical reports on website activity for SunPork. Please note that we will not link any data collected from this site with any personal information from any source. We also collect data from the site using "IP files".

SunPork employs certain Google Analytics features, such as Remarketing and Google Analytics Demographics and Interest Reporting, that utilise first-party and third-party Cookies to optimise and serve ads based on a user's past visits to our website. This enables us to understand our site's audience demographics and display ads relevant to products and services that the user has previously viewed on our site as they browse third-party sites on the Google Display Network using Remarketing. If you wish to opt-out of personalised Google Display Network ads and Google Analytics for Display Advertising, you can access Ads Settings. Alternatively, you may use the Google Analytics Opt-out Browser Add-on to prevent your tracking data from being transmitted to Google Analytics.

Specific information about the Cookies used by Google is available at: https://policies.google.com/technologies/cookies?hl=en-US

Online store

Our online store at [pawk.com.au] is powered by Shopify. They employ a number of Cookies on the website, including to ensure the proper functioning of our store as well as for reporting purposes. Specific details of the Cookies used are available at: https://www.shopify.com/au/legal/cookies#merchant-storefronts.

1. Types of Cookies we use

We use the following types of Cookies:

• Functional Cookies.Cookies and other technologies used for functionality allow you to access features that are fundamental to a service. Things considered fundamental to a service include preferences, like your choice of language, information relating to your session, such as the content of a shopping cart, and product optimizations that help maintain and improve that service.
• Security CookiesCookies and other technologies used for security help to authenticate users, prevent fraud, and protect you as you interact with a service.
• Reporting and Analytical Cookies.Cookies and other technologies used for analytics help collect data that allows services to understand how you interact with a particular service (things like tracking your initial landing page, pages visited, links clicked, etc). These insights allow services to both improve content and build better features that enhance your experience.
• Advertising Cookies.Google uses Cookies for advertising, including serving and rendering ads, personalizing ads (depending on your settings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.
• Personalisation Cookies.Cookies and other technologies used for personalisation enhance your experience by providing personalised content and features, depending on your app and device settings.
1. Duration of Cookies

The length of time that a Cookie will remain on your computer or device depend on the type of the Cookie. Some Cookies are ‘session’ Cookies. These last until you stop browsing. ‘Persistent’ Cookies will remain on your computer or device until they expire or are deleted. The persistent Cookies used by our service providers last for as little as 5 minutes to as long as 2 years, depending on the Cookie.

SunPork Group (ABN 11 059 168 786) (SunPork Group) and its affiliates including, for example, PIC Australia, SunPork Fresh Foods, Three Aussie Farmers and Pawk (SunPork Entities, SunPork, we, us, or our) are committed to protecting your privacy and complying with the requirements under the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy sets out how we collect, use, hold and disclose your Personal Information. In this Privacy Policy, Personal Information and Sensitive Information have the meaning given to them in the Privacy Act.

1. Updates to this Privacy Policy

This Privacy Policy was last updated on 15 October 2024.

We may update this Privacy Policy from time to time by posting the updated Privacy Policy on our website or by written notification to you.

Any changes to this Privacy Policy will take effect upon the earlier of the updated Privacy Policy being published on our website or notification to you.

1. Consent

By visiting our website, using our services, or otherwise interacting with us, you consent to the collection, retention, use, and disclosure of your Personal Information in accordance with this Privacy Policy and any other arrangements that may apply between us.

If we are not able to collect, handle, use and disclose Personal Information about you as set out in this Privacy Policy, we may not be able to provide you with our services or with access to our website.

1. The types of Personal Information we collect and hold

The information we collect and hold will vary depending on your interactions with us, our products and services and websites.

We collect Personal Information about members of the public who interact with us, customers, employees, job applicants, suppliers, contractors, and other individuals.

The types of Personal Information we may collect includes:

• Name
• Date of birth
• Contact details (including email address, phone number)
• Address
• Payment information (including credit card numbers)
• Employment and education information of a job applicant. In some instances, this may include sensitive information such as personal documents, identification documents, health information if related to the role being applied for 
• Information collected from employees in the course of carrying out our duties and activities as employer (which, in some cases, may include sensitive information such as health information, personal documents, identification documents etc )
• Feedback or enquiry information submitted through our website or social media
• Details of the products and services you have enquired about or purchased
1. How we collection Personal Information

We may collect your Personal Information directly from you when you:

• Interact with us on our websites
• Purchase our products and services
• Sign up for our newsletters, marketing and advertising activities
• Enquire in relation to employment opportunities through our careers page
• Contact us via our social media platforms
• Communicate with us through messages, emails, phone calls or in person.
1. Our purposes for using Personal Information

Our main purposes for collecting, holding, using and disclosing Personal Information are:

Providing and supporting our products

• Providing and supporting our products and services, including billing enquiries and customer support
• Providing a platform for purchasing our products
• Communicate relevant information to you about use of our products
• Responding to an individual’s request

Marketing and advertising

• Marketing and advertising activities, including informing you about our products, services and promotions
• Engage with you on social media platforms
• Market research to improve our products and business offering

Business management and service optimisation

• Evaluate potential employees and manage employee records
• Operating, administering, protecting and improving our website, products or services, and your experience with us
• Internal business operation reasons, including the gathering of statistics, internal reporting and planning

Legal and complaints

• Compliance with our legal obligations
• Dealing with complaints

We may also collect, hold, use and disclose your Personal Information are for any other purpose disclosed to you at the time your Personal Information is collected or for which you provide your consent.

You have the option of remaining anonymous or using a pseudonym when dealing with us in relation to a particular matter. However, in certain circumstances we will ask you to provide personal information because we are required by law to do so, because our policies require it, or because it would be impracticable to deal with you anonymously. These circumstances include, for example, where you order goods online.

1. Our disclosure of Personal Information

We may disclose Personal Information for the purposes outlined above to:

• Our employees, officers, agents, contractors, owners and affiliates
• Our suppliers, including suppliers who help us deliver, administer and support our functions and activities, such as those:
• developers of our websites;
• hosting our servers and websites
• providing IT products and services (such as data processing, storage, back up and payment processing)
• providing professional services, including legal, accounting and auditing
• Third parties for the purpose of a transfer, sale or restructure of some or all of our assets or business.

Where we share your Personal Information with these third parties, we will take reasonable steps to ensure that those parties keep your Personal Information confidential, secure and use it only for the purposes outlined above.

We may also share your Personal Information to comply with our legal obligations, which may include disclosures to government agencies, regulatory bodies, law enforcement agencies, and in response to subpoenas or similar requirements.

1. Security of Personal Information

There are inherent risks in transmitting Personal Information across the internet, including the risk that Personal Information sent to or from a website may be intercepted, corrupted, or modified by third parties. As a result, we do not warrant the security of any Personal Information transmitted to us over the internet.

We take reasonable steps in the circumstances to protect your Personal Information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include using reputable data storage and technology service providers who secure our systems against external threats by various means. Our personnel are bound by confidentiality obligations as part of their terms of employment.

Our online store, [pawk.com.au], is powered by Shopify, including the hosting and provision of the payment processing facilities. We understand that Shopify is certified Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant.

Where we no longer require your Personal Information, we will take reasonable steps to ensure it is deleted, destroyed or de-identified.

1. Do we disclose Personal Information outside of Australia?

There may be circumstances where we use overseas facilities or service providers to process, store or backup our information or to provide certain products or services to us.

For our online store, [pawk.com.au], Shopify is located overseas, and processes information in a number of countries. Information regarding where they host your Personal Information is available at https://www.shopify.com/au/legal/privacy. Your Personal Information which is collected on that website will be disclosed to them as part of the services they provide to us.

We will take reasonable steps in the circumstances to ensure that any overseas recipient we deal with will protect your Personal Information in a way that is substantially similar to or consistent with the way in which the Australian Privacy Principles in the Privacy Act (APPs) protects such Personal Information, or we will notify you and seek your consent prior to disclosing your Personal Information outside Australia. You should be aware, that if you provide consent:

• there is a risk the overseas recipient will not be subject to privacy obligations that are similar to the APPs or Privacy Act
• you may also be unable to bring a claim against the overseas entity or seek effective relief from a regulator, and
• the overseas recipient may be subject to foreign laws that could compel the disclosure of personal information to a third party or an overseas authority.
  
  
1. Direct Marketing

If you do not wish to receive information about our products, services, or benefits then you can opt-out by emailing or calling us using the details listed below. If you are receiving email communications from us offering products, services, or benefits, there will be a mechanism to opt-out contained in each of those emails.

1. Use of Cookies

Cookies and other similar technologies are used on our websites and may be used to collect information relating to your activities. For more information on our use of cookies, please review our Cookie Policy, available at: [to be inserted].

1. How can you access and correct your Personal Information?

Subject to certain exceptions in the Privacy Act, you can request access to or to correct your Personal Information held by SunPork Group.

We will require you to verify your identity and to specify the Personal Information you require.

Any requests for access to or correction of your Personal Information should be made in writing via the contact details below.

If we can’t give you the requested access to your Personal Information or we are unable to make the changes you request, we’ll contact you to explain why.

1. Complaints

If you wish to make a complaint about how we have handled your Personal Information, or if you are concerned that we may have breached this Privacy Policy, or the Cookies Policy, please contact us using the details below.

Please clearly describe your complaint and include your name, email address, and telephone number so that we are able to respond to your complaint or query. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time.If you believe that we have not dealt with your concerns you may lodge a complaint with the Office of the Australian Information Commissioner (https://www.oaic.gov.au/contact-us).

Contact details

SunPork Chief Financial Officer

Email: enquiries@pawk.com.au

Ph: (07)3908 1400